We have worked with Thomas on two separate occasions. He has been very professional and informative. The work was completed on time and he took the extra steps to make sure everything was completed in an efficient manner. We will continue to work with Thomas in the future. Thanks!
Rich came out to pump our septic tank and did a phenomenal job letting us know what to do for maintenance and what to keep an eye on. Will definitely use these guys again.
They did an excellent job emptying my septic tank and cleaning my filter. They let me know when to clean the filter and how often to empty the tank. They are the best choice.
We were very impressed with this company, especially Rich. When we needed what we thought was routine maintenance for our septic system, we found out the system was clogged and was close to backing into our house. They serviced our system quickly and provided answers to the issues. Rich was friendly, helpful, informative and knew what he was doing. Would recommend this company..
River to River replaced my damaged EcoFlow peat filter with a new Coco filter. They were responsive with an estimate and their assessment of the necessary work was thoroughly explained. Throughout the entire process, their customer service was excellent and they communicated in a professional manner. When the project started the crew was on time and took care to explain the work being done, why it was being done and how they were doing it. They took extra time to explain how they were going to access the site with their equipment to minimize any disruption to my property. When the project was over, the worksite was clean and the invoice was clear and accurate. It was a pleasure doing business with a family company that displayed integrity and care in the work they do. I definitely recommend River to River for you septic system needs.
Rich did an awesome job cleaning out my septic, unclogging the filter, and showing me how to do it to prevent issues in the future. Very friendly and professional service all the way around.
I called River to River to pump my septic system at my house. The scheduler was friendly and competent and got me set up about two weeks out. On the scheduled day, the driver called me and let me know he was on his way. When he arrived he was friendly and asked how to get to the tank. He got back to the tank without issue, pumped the septic, and even replaced the screws in the tank lid and sprayed out the filter! I only give 5 stars when someone goes above and beyond and that is what he did. Highly recommend River to River!
They were here within 90 minutes to take care of the septic alarm. Very friendly and knowledgeable technician. He made sure everything was functioning correctly after the repair. Awesome experience with this business and I would definitely recommend them in the future!
Very easy to work with. Great communication, professional and knowledgeable staff, friendly. Highly recommended!
The project was top notch. Not only did they consistently show up on time, but they finished the project early.
Very good experience from the office to the on site job. On time or let me know if they were running late, Excellent work and pleasant to deal with. I definitely recommend River to River.
Great people. Prompt and efficient. Nice doing business with them.
He was very professional. He was on time and explained me everything he did. Overall, it was a fantastic job. I couldn't be happier and I highly recommend him.
I'd only ever used one of their competitors for 4.5 years. Never thrilled with the service but not enough to make a change. When we sold our home the time of transfer inspection revealed that we needed to replace our septic filter. The soonest they could do the work was 6 weeks and then when the day came they didn't show up. When we called to find out why they told us they didn't even have our filter in stock. It was on back order in Canada and not one person bothered to tell us until the no show. To that point, I had concluded it wasn't a high quality customer service industry and they were all pretty similar. Most had mixed reviews and I was afraid to make a change in the middle of a real estate transaction. But the no call/no show was the final straw. Out of immense frustration I stumbled upon River to River on Home Advisor and boy am I glad I did. From the first time Thomas called he was wonderful to work with. He showed up when he said he would and had the job done within 10 days and we were able to close on the sale of our home. My biggest mistake is not calling R2R sooner and dealing with the frustration of their competitor for as long as I did. Thomas cares about his customers and respects them enough to show up when he says he will. He did good work for a fair price and I would very highly recommend him and his company, River to River.
Rich did a thorough job in cleaning out my septic tanks and showed me how to clean the filter. I will recommend river to river to others. Thanks for doing an awesome job.
I had River to River empty my septic tank. Rich did a very thorough job cleaning the tank and took extra time to show me how to clean the filter to extend the life of my septic system.
I would be happy to use them again!
Rich was professional and dedicated when it was time to clean our septic tank. He was laying in the grass, rinsing the tank with a hose in the cold rain. He even checked the other side. We have had less than good service from competitors in the past, and will be calling them in the future.
This is our first experience with River to River and our first home with a septic system.
Rich was promptly here after a phone call letting us know he was on his way. This was so helpful as we didn't have to wait around wondering what time he would be here. Rich was very friendly and knowledgeable. He took the time to tell us about our septic system & how to care for it. We really appreciate the great customer service!
Rich was very professional. He took the time to explain the basics of septic systems and their maintenance. He was also very patient. It took a while to pump it out as it was long overdue for that
Tom had all the right answers to my questions and he completed the work in a timely fashion and it was high quality. Everything looked great when he completed the work and he explained exactly what he did and assured me that if I had any questions I could contact him immediately. I highly recommend this company!
I just wanted to say a huge thank you to Rick or Rich who helped my grandma clear her septic tank im usually there to help her with this kinda stuff but wasnt able to be but she said that he was very respectful and helped her understand everything really well i apreciate that so much more then you know thank you Rick/ Rich
Great service always can depend on river to river to get the job done
Best septic company I have ever used.
Impressed with the fact that they go up and beyond to get the job done in fast, efficient, and timely manner.
Dependable, Efficient, Professional, and the best septic maintenance company around!! 100% Recommend!